Shipping & Returns
1.- HOW MUCH DOES DELIVERY COST:
All of our deliveries are based on weight, size and delivery location. The total shipping cost of your order will be displayed at the time of checkout prior to payment.
2.- FREE SHIPPING:
Only order totalling over $500 nett with a US mainland address qualifies for free shipping. Antistat Inc., reserves the right to change or withdraw the offer at any time without notice.
3.- WHAT ARE THE DELIVERY TIMESCALES:
We strive to deliver your goods as soon as possible. However, this is not always feasible and we will contact you to let you know.
- US destinations – within 3-5 working days.
- Non-US North America destinations – within 5-7 working days.
4.- CAN I SPECIFY A DELIVERY DATE:
Unfortunately, this is not a service that we are able to offer at present.
5.- DO I HAVE TO BE THERE TO SIGN FOR MY DELIVERY:
Deliveries made by courier will always require a signature.
6.- CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN SUBMITTED:
Once you have submitted your order, you will be unable to change the delivery address.
7.- WHAT HAPPENS TO MY ORDER IF IAM NOT THERE TO RECEIVE MY PARCEL:
If there is nobody to receive your parcel by courier a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch of the carrier. If you telephone the number on the card you will be able to re-book a delivery day or arrange to pick the parcel up from the local carrier depot.
8.- CAN I RETURN A PRODUCT IF IAM NOT HAPPY WITH IT:
For any unwanted goods, Antistat offers a 28-day return policy*.
To return a product under this policy you should either:
- Tel: +1 512-580-4220
- Email: email@example.com
- Write to Antistat at the following address: ANTISTAT Inc. 1000 Heritage Center Circle, Round Rock, Texas 78664 USA
Upon contacting us a Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the goods are returned. No markings should be made on the product or product packaging.**
You should also return a valid proof of purchase and the returned product must be complete and in ‘as new’ condition with the original packaging. Antistat must receive all returns within 28 days of the returns number being issued and any goods received after that period will be dealt with on an individual basis.
When returning goods, please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned ***. We do ask that you should also request proof of despatch. In the event of goods being returned without a previously allocated Return Number the processing of any claim is likely to be delayed.
PLEASE NOTE: Certain merchandise categories by their nature (including made to order and non-bespoke) are exempt from the 28-day return policy; for a full list of exempt products please contact our sales department on +1 512-580-4220.
9.- UNWANTED GOODS UNDER DISTANCE SELLING ACT:
The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care should be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Antistat. Customers whose transactions are covered by the Distance Selling Regulations, the seven-day cooling-off period is inclusive within our 28 day returns policy.
10.- WHAT HAPPENS IF MY ITEM(S) GO FAULTY:
If you experience any defect in your goods which under normal use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Antistat either by repair or replacement or refund.
These goods or the defective parts should be returned together with a valid proof of purchase and wherever possible the original packaging. To return a product under this policy you should:
Email Antistat at firstname.lastname@example.org
PLEASE NOTE: Antistat reserve the right to inspect at the Distribution Centre in Round Rock, Tx any goods returned prior to issuing credit.
11.- CAN I CANCEL A DELIVERY:
Once your order has come through you would be unable to cancel any delivery. You would need to take delivery of your order first, and if the parcel is unwanted you will need to contact us to arrange a suitable method for return on Tel: +1 512-580-4220 | email@example.com
NOTE: All consignments are carried under the “Terms & Conditions of Carriage” of the courier, a copy of which is available on request.
12.- ANTISTAT OVERSEAS DELIVERY SERVICES:
All rates are in $ US and for pre-paid consignments. Extended liability is available at a charge of 1% of the goods’ value – please call for more details.
All consignments are carried under the “Terms & Conditions of Carriage” of the courier, a copy of which is available on request.
All rates are quoted excluding Tax, which will be applied where appropriate.
Transit times to certain destinations may be affected by delays in Customs clearance.
* Certain product categories by their nature are exempt from the 28-day return policy; for a full list of exempt products please contact our sales department on +1 512-580-4220.
** Antistat will not accept the return under the 28-day return policy of any goods that have had their manufacturers / suppliers’ warranty or registration invoked. Antistat will deem such registration by the customer as acceptance of the Goods. Where unwanted goods are returned to Antistat after the expiry of the 28-day return period but within a reasonable period of time Antistat reserves the right to levy a handling charge. A charge of 20% of the invoice value of the goods returned, with a minimum charge of $13 will be levied on goods, which are not defective.