Please see below for a range of typical questions asked by our customers. If don’t find your answers below then please refer to our Terms & Conditions page and our Privacy Policy. Finally, feel free to contact us using our contact form.

Q: Do you ship outside the United States?

While the AntiStat.com website has been primarily set up to serve the US, we have international partners offering a global distribution network. If you are based in or near Europe, check out our UK website or our German website. You can also get in touch via our online form or call us on +1 512-243-5762. We’ll be happy to put you in contact with your nearest distributor.

Q: How do you calculate sales Tax?

Since AntiStat.com is based in Texas, we charge sales tax, Texas local tax, and shipping tax to all orders placed within Texas according to Texas standard rates. Orders placed outside of Texas are not subject tax.

Q: Can I return my order if I decide I don’t want it?

We understand that sometimes you end up just not needing what you ordered. Feel free to return your goods for a refund within 14 days of your purchase. Please read our Terms & Conditions for more detailed information.

Q: What happens if there is a problem with my order or something is faulty?

We’re confident in the quality and integrity of our ESD products. If you order something that doesn’t meet your needs—or if there’s a problem with a product—we want to make things right as soon as possible. You can use our contact form or call us on +1 512-243-5762. Please refer to our Terms & Conditions page for more information.

Q: Does AntiStat.com store my credit card information?

We never do—and never will. Our checkout process is fully PCI-compliant and any credit card processing is performed by a secure payment processor. At no time is credit card information recorded or accessed on our website.

Q: Does AntiStat.com store cookies on my computer?

Yes. We use cookies for the following purposes:

  • Basic operation of an e-commerce cart – tracking a shopper from page-to-page and ensuring the cart performs correctly.
  • Tracking visitor behaviors and patterns across our website in order to try to improve our products & services.
  • Ensuring that any notifications that are dismissed by a visitor are remembered for the direction of the cookie.
  • Operating 3rd party services such as a live chat system or Google Analytics.

At no time is cookie information collected through our website sold to a 3rd party.

Q: Who is AntiStat?

Our main areas of expertise are high-end technology-led packaging solutions, ESD consumables, and clean room supplies. We also love helping our customers find innovative technical solutions and identify ways to reduce purchasing and supply costs. Check out our About Us page to learn more.

Q: Who are the Ant Group?

The Ant Group is an organization whose main areas of expertise are high-end technology-led packaging solutions. We specialize in finding innovative technical solutions to customers problems, identifying  business needs, and capitalizing on any opportunities in the marketplace. Check out our About Us page to learn more.